Airbnb Guest Check-Out Message Template: Say Goodbye the Right Way

A well-timed Airbnb check-out message is a great way to show guests that you care, even when they’re on the way out. It’s also an excellent way to subtly remind them of the check-out time and policies without seeming too straightforward.

A good check-out message will provide information about their check-out time and instructions, express gratitude for their stay, and ask for a review. It’s honestly at par with the importance of a welcome message while also delivering consistent communication all throughout their stay.

There’s no need to overcomplicate things. Here’s a simple Airbnb guest check-out message you can follow, along with a few tips when creating your own.

Crafting an Effective Airbnb Guest Check-Out Message

Writing a check-out message that is friendly yet practical is important for a good guest experience. Here are some of the elements that should be included in your message, along with a couple of tips when sending one.

1. Start with a Warm Thank You

Start by thanking your guests. A simple “Thank you for staying with us!” sets a positive tone. It also reminds guests of that warm, homey experience they had. It also acts as a great greeting and segue to the rest of the message.

You might even say, “We really appreciated having you as our guests and hope that you enjoyed yourselves.” This not only leaves a positive impression but also improves guest communication, which is important to becoming a Superhost. A simple and friendly thank you can easily make or break your check-out message. It also helps make your guests feel valued and more likely to return in the future.

2. Provide Clear Check-Out Instructions

Next, add simple check-out instructions. Clarity is key here. You want your guests to know what to expect without feeling overwhelmed. For instance, “Check out by 11 AM and leave the keys on the table by the main door.”

We recommend using lists with concise instructions on how guests should leave your property, especially if it’s a contactless process. This way, they’ll have an easier time following your directions without the need for additional guidance.

3. Include Contact Information for Questions

Include your contact info should anyone have any last-minute questions or concerns. This step reassures guests you’re there to help, reinforcing the personal interaction they’re looking for.

A simple “If you have questions, let us know! You can reach me at [your phone number or email] or via the Airbnb app.” goes a long way.

4. Request Feedback or a Review

We’re sure you already know how important reviews are for your Airbnb. Well, an easy way to secure a review is simply asking guests for one during your check-out message.

Make sure you ask for a review in a kind manner without overdoing it or sounding too demanding. We typically say something along the lines of, "If you have a moment, we’d greatly appreciate it if you could provide some feedback for your stay by leaving us a review.”

5. Offer Safe Travel Wishes and Imply You’d Be Happy To Host Them Again

Close your message by wishing them safe travels. This little gesture can leave a lasting impression. This is also the part where you can include a short note suggesting they are always welcome to return.

It can be something as simple as "We wish you a safe journey home and hope to welcome you back soon." It’s a straightforward but effective method for making sure guests walk away with a favorable impression of their visit.

6. Send It at the Right Time

While there’s really no “wrong” time to send an Airbnb guest check-out message, there are still the right ones. We like sending them in at the start of the day of their last day. We use ours as a reminder of their checkout time and act as a simple way to check how they are doing.

However, make sure that it also lines up with their check-out time. If they have an early check-out time, like 9 AM, it might be best to send the guest a check-out message the night before.

Airbnb Guest Check-Out Message Template

If you don’t have the time or don’t know how to create your own guest check-out message, we’ve got you covered. Here’s a simple Airbnb guest check-out message you can follow:

Hi [Guest Name],

Thank you so much for choosing to stay at [Airbnb Name]! We hope you’ve had a wonderful stay at our rental. As your stay comes to an end, here are a few check-out details to keep in mind:

• Check-out time is [time].
• Please double-check that all doors and windows are securely closed.
• Turn off all the lights and appliances.
• Return all items to their original locations.
• Return the keys to [location].

Should you have any questions or require assistance during check-out, don’t hesitate to get in touch. We're happy to assist!

Once you’ve checked out, kindly send us a quick message so we can notify our cleaning team.

Thank you for choosing [Property Name]. We’d greatly appreciate it if you could leave us a review about your stay. Your feedback means a lot to us and helps future guests! We’d love to host you again in the future.

Safe travels, and have a great day! It was a pleasure hosting you!

Best regards,[Your Name/Your Team Name]

Feel free to use this for your own rental and edit it up a bit according to your preferences.

Wrapping Things Up

A thoughtful Airbnb check-out message is more than just a reminder; it’s an opportunity to leave a lasting impression and attract repeat guests. It’s a simple gesture that can go a long way if you can effectively use one.

If you’re considering starting out your own Airbnb rental or just looking for a new addition to your portfolio, we suggest checking out our BNBCalc property analysis tool to give you an insight into properties on your radar. It can help you make data-driven decisions based on what active rentals are already earning, allowing you to get an idea of not only revenue but also expenses and paint a fuller picture of your potential investment.