Best Airbnb Property Management Companies in Rochester, New York

Looking for expert help managing your Rochester Airbnb? Here's a curated list of the top property management companies in the area that can take your short-term rental business to the next level.

Top Property Management Companies in Rochester

Masterhost

With over 10 years in the market and the largest portfolio of 300+ properties in Rochester, MasterHost delivers exceptional Airbnb management services with competitive fees starting from just 10%. Their comprehensive approach covers everything from interior design to professional photography, ensuring your property stands out in Rochester's most sought-after neighborhoods.

MasterHost Features and Services

• Airbnb Licensing Support - MasterHost guides hosts through complex municipal regulations and bylaws specific to Rochester. They ensure your property meets all Airbnb licensing requirements, working directly with local authorities on your behalf.
• Price Optimization - Their team employs advanced data analysis tools to maximize your property's earning potential. They analyze big data, seasonality, hotel industry trends, and local events to stay ahead of the competition.
• Booking Management - MasterHost handles all aspects of guest interactions from calendar management to vetting. They manage instant booking settings, optimize pricing, and confirm bookings before guests arrive.
• Key Exchange Management - They provide seamless 24/7 property access for guests regardless of arrival time. This critical service ensures guests can enter your property without hassle, greatly enhancing the overall experience.
• Custom Guest Books - Each property receives a tailored welcome book highlighting important information about the unit and local area. These guides include WiFi details, house rules, emergency contacts, and recommendations for trendy Rochester restaurants and coffee shops.
• Professional Cleaning & Laundry - MasterHost invests heavily in training their cleaning teams to deliver 5-star hotel quality service. They understand that cleanliness directly impacts your listing's reputation and take this aspect very seriously.

Why We Like MasterHost

MasterHost stands out with their comprehensive approach to property preparation, including interior design recommendations and professional photography services. Their team visits your property, suggests improvements, arranges professional photo shoots, and provides targeted market analysis to maximize your listing's appeal and earning potential in Rochester's competitive Airbnb landscape.

MasterHost Pricing and Fees

MasterHost offers three pricing tiers for Airbnb hosts in Rochester: Basic (10%), Premium (15%), and Full (12%) of booking revenue. Their Basic plan includes key exchange, guest communication, listing creation, booking management, and price optimization. The Premium plan adds cleaning services, property maintenance, and guest screening. The Full package includes everything in Premium plus a dedicated senior manager, priority response, free emergency visits (up to 2 per month), professional photography, licensing support, and interior design consultation. There are no setup fees mentioned.

MasterHost Pros and Cons

Pros:

1. Specialized Airbnb expertise: With over 10 years in the Rochester market, MasterHost has developed deep expertise specifically in short-term rentals.
2. Competitive pricing structure: Starting at just 10% of booking revenue, their fees are among the most competitive in Rochester for the services provided.
3. Professional photography and staging: They provide professional photography services that significantly enhance listing appeal and booking rates.
4. Comprehensive guest vetting: Their thorough screening process helps prevent problematic guests and potential property damage.
5. Price optimization technology: Their data-driven pricing strategy maximizes revenue by adjusting rates based on seasonality and local events.

Cons:

• Limited availability for emergency maintenance: Some hosts report challenges with after-hours maintenance response times.
• Potential communication delays: During peak seasons, response times to owner inquiries can sometimes be slower.
• Higher fees for premium services: While basic services start at 10%, their most comprehensive packages can reach 15% of booking revenue.

Who We Think MasterHost is Best Suitable for:

MasterHost is ideal for serious Airbnb investors with multiple properties in Rochester who want to maximize revenue through professional management and are willing to pay for premium services like professional photography, interior design consultation, and data-driven price optimization.

Gallagher Property Management

Gallagher Property Management brings peace of mind to Rochester property owners with their comprehensive service offering. Their experienced professionals provide responsive service with flexible contracts, handling everything from applications and inspections to maintenance and financial references, making them a trusted name for both local and out-of-state investors.

Gallagher Property Management Features and Services

1. Responsive Service - Gallagher Property Management prides itself on quick response times to both owner and guest inquiries. Their team is readily available to address any concerns that arise during a guest's stay.
2. Flexible Contracts - They offer customizable management agreements that can be tailored to your specific needs as an Airbnb host. This flexibility allows you to select only the services you need without committing to unwanted options.
3. Professional Inspections - Their team conducts thorough property inspections before and after guest stays to ensure quality is maintained. These detailed assessments help prevent potential issues and document the property's condition.
4. Maintenance Coordination - Gallagher handles all aspects of property maintenance to keep your Airbnb in top condition. They coordinate with trusted contractors and service providers to address repairs promptly and efficiently.

Why We Like Gallagher Property Management

Gallagher Property Management excels with their comprehensive service offering that simplifies all aspects of property management for owners. Their experienced professionals handle everything from applications and inspections to maintenance and financial references, making them particularly valuable for both local and out-of-state investors seeking peace of mind with their Rochester Airbnb investments.

Gallagher Property Management Pricing and Fees

Gallagher Property Management offers flexible contracts for Rochester Airbnb hosts with responsive service. While their website doesn't list specific percentage rates for short-term rentals, their standard property management services include applications, inspections, maintenance coordination, and financial references. Based on industry standards in Rochester, you can expect to pay between 15-20% of rental income for full-service management. They emphasize customizable management agreements that can be tailored to specific needs without committing to unwanted options.

Gallagher Property Management Pros and Cons

Pros:

• Responsive customer service: Consistently praised for their quick response times to both owner and guest inquiries.
• Flexible contract terms: Their customizable management agreements allow hosts to select only the services they need.
• Thorough inspection process: Their detailed property inspections before and after guest stays help maintain property quality.
• Strong local reputation: Well-established in the Rochester community with positive local references.

Cons:

• Less specialized in short-term rentals: Their primary focus appears to be long-term rentals, with Airbnb management as a secondary service.
• Limited marketing expertise: Some hosts report their Airbnb listings don't receive the specialized marketing attention needed.
• Higher fees than some competitors: Their management fees tend to be in the 15-20% range, higher than some specialized Airbnb managers.

Who We Think Gallagher Property Management is Best Suitable for:

Gallagher is best suited for Rochester property owners who have both long-term and short-term rentals in their portfolio and want a single company to manage all their properties with flexible contract terms and responsive local service.

Rochester Property Solutions

This leading property management team works their magic by slashing vacancy rates, keeping turnover low, and boosting revenue with top-notch marketing strategies. Their in-house maintenance experts provide quality property upkeep and renovations that transform properties into tenant magnets, all while delivering stress-free management for Rochester Airbnb hosts.

Rochester Property Solutions Features and Services

1. Marketing and Leasing - Their team works to slash vacancy rates, keep turnover low, and boost revenue through effective marketing strategies. They position themselves as a "leasing dream team" that eliminates stress for property owners while maximizing success.
2. In-house Maintenance - Rochester Property Solutions employs their own maintenance specialists who handle property upkeep and renovations without relying on external contractors. This approach helps avoid costly quick fixes and ensures quality maintenance that lasts.
3. Renovation Excellence - Their in-house team delivers high-quality renovation work designed to transform properties into "tenant magnets." These renovations are built to last, keeping maintenance costs low while increasing profitability and tenant satisfaction.
4. Monthly Newsletter - They provide regular updates on Rochester real estate investing news through their monthly newsletter. This resource helps property owners stay informed about market trends and opportunities in the local area.

Why We Like Rochester Property Solutions

Rochester Property Solutions stands out with their in-house maintenance and renovation team that delivers lasting quality work. By handling all maintenance internally rather than outsourcing to contractors, they ensure consistent quality control while keeping costs down, transforming properties into high-performing assets that attract quality tenants and require less ongoing maintenance.

Rochester Property Solutions Pricing and Fees

Rochester Property Solutions charges a monthly management fee of 10% of rental income for their property management services. They also charge a leasing fee of $900 for finding and placing guests, and a renewal fee of $250. Their services include marketing, in-house maintenance, and renovation excellence. Additional fees include a $150 lock change fee plus labor. Their pricing structure is transparent with no hidden owner setup fees, making them an attractive option for Airbnb hosts in Rochester looking for comprehensive management.

Rochester Property Solutions Pros and Cons

Pros:

• In-house maintenance team: Their dedicated maintenance staff ensures quick response times and consistent quality control.
• Transparent fee structure: Clear 10% management fee with no hidden costs makes budgeting predictable.
• Strong renovation capabilities: Their renovation expertise can transform underperforming properties into high-demand Airbnb listings.
• Local market knowledge: Deep understanding of Rochester neighborhoods and rental trends helps optimize pricing.

Cons:

• High leasing fee: The $900 leasing fee is higher than some competitors in the Rochester market.
• Limited focus on guest experience: Some reviews suggest they prioritize property maintenance over guest experience enhancements.
• Less specialized in short-term rentals: Their primary business appears to be traditional property management.

Who We Think Rochester Property Solutions is Best Suitable for:

Rochester Property Solutions is ideal for hosts with properties needing significant renovation or ongoing maintenance, as their in-house team can transform underperforming properties while providing reliable maintenance services at a competitive 10% management fee.

Red Oak Management Group

With over 25 years of combined property management experience in Rochester, Red Oak Management Group offers best-in-class service focused on maximizing ROI while adhering to local housing laws. Their comprehensive approach covers everything from tenant screenings and property maintenance to customized reporting and emergency repair requests.

Red Oak Management Group Features and Services

1. Investment Protection - Red Oak Management Group focuses on safeguarding your property investment through thorough professional service. They implement strategies to protect your property while ensuring it remains profitable as a short-term rental.
2. Revenue Maximization - Their management approach is designed to cut expenses while increasing your property's revenue potential. They apply industry best practices to optimize your Airbnb listing's performance in the Rochester market.
3. Professional Brokerage Services - As a licensed brokerage, Red Oak offers additional real estate expertise beyond basic property management. Their licensing provides hosts with access to valuable market insights and professional resources.
4. Flexible Management Options - They tailor their services to meet individual client needs rather than offering one-size-fits-all solutions. This customization allows you to experience the benefits of income property ownership without the associated stress.

Why We Like Red Oak Management Group

Red Oak Management Group distinguishes itself with its dual focus on providing best-in-class service while maintaining flexibility to meet client-specific needs. Their mission centers on allowing property owners to enjoy all the benefits of owning income properties in Rochester while eliminating the stress, creating a truly hands-off investment experience for Airbnb hosts.

Red Oak Management Group Pricing and Fees

Red Oak Management Group offers full-service property management in Rochester with over 25 years of combined experience. While their website doesn't specify exact percentage rates for short-term rentals, they focus on four key areas: providing the best value, maximizing ROI, adhering to local housing laws, and exceeding service expectations. Based on industry standards and their premium positioning, Airbnb hosts can expect to pay between 15-20% of booking revenue for their comprehensive services, which include day-to-day management, property repairs, tenant screening, and customized reporting.

Red Oak Management Group Pros and Cons

Pros:

• Full-service brokerage capabilities: Their licensed brokers can help with property acquisition and sales in addition to management.
• Complimentary rental analysis: They provide free market analysis to accurately price your Rochester Airbnb.
• Detailed reporting: Their comprehensive monthly reports keep owners informed about property performance.
• Strong focus on ROI: Their management approach emphasizes maximizing return on investment.

Cons:

• Relatively new to the market: With only 2+ years in business, they have less established track record than some competitors.
• Limited portfolio size: Their smaller portfolio of managed properties may indicate less experience with diverse property types.
• Less transparent pricing: Their "contact for pricing" approach makes it difficult to compare costs upfront.

Who We Think Red Oak Management Group is Best Suitable for:

Red Oak Management Group is best suited for investors looking for a one-stop solution that includes property acquisition, renovation, and management in Rochester, particularly those who value detailed financial reporting and ROI-focused management strategies.

Torres Turn Key

Boasting over 15 years of experience in Rochester property management, Torres Turn Key offers both full-service and à la carte options for investment properties. Their hands-on, proactive approach focuses on finding quality residents and keeping them happy, providing investors with peace of mind whether they're local or managing from afar.

Torres Turn Key Features and Services

1. Tenant Screening - Torres Turn Key conducts comprehensive background and reference checks on potential guests. Their thorough vetting process helps ensure only quality guests stay at your property.
2. 24-Hour Maintenance Hotline - They provide round-the-clock emergency maintenance support for guests staying at your property. This service ensures that any urgent issues can be addressed immediately, regardless of the time.
3. Regular Property Inspections - Their team performs consistent inspections to verify your property is being properly maintained. These regular check-ins help prevent potential damage and ensure guests are respecting your property.
4. Advertising and Marketing - Torres Turn Key handles the complete marketing of your rental unit to attract quality guests. They create compelling listings that showcase your property's best features to potential Airbnb guests.
5. Repair Coordination - When maintenance issues arise, they source estimates and approvals from trusted suppliers. This coordination ensures repairs are completed efficiently and cost-effectively.

Why We Like Torres Turn Key

Torres Turn Key excels with their hands-on, proactive approach to property management that focuses on finding high-quality guests and keeping them satisfied. With over 15 years of experience matching people and buildings in Rochester, their ongoing services make the short-term rental process simple for both property owners and guests, providing peace of mind especially for investors managing properties from afar.

Torres Turn Key Pricing and Fees

Torres Turn Key offers both full-service and à la carte property management options for Rochester Airbnb hosts. With over 15 years of experience, they provide services including tenant screening, 24-hour maintenance hotline, regular property inspections, advertising, and repair coordination. While their website doesn't list specific percentage rates, based on their service level and Rochester market standards, expect to pay between 12-18% of booking revenue for full-service management, with additional fees possible for specialized services like emergency maintenance or eviction handling.

Torres Turn Key Pros and Cons

Pros:

• Extensive experience: With 15+ years in Rochester property management, they bring valuable market knowledge.
• Flexible service options: Their à la carte services allow hosts to pay only for what they need.
• 24-hour maintenance hotline: Round-the-clock emergency maintenance support ensures guest issues are addressed promptly.
• BBB accredited with A+ rating: Their strong Better Business Bureau rating indicates reliable business practices.

Cons:

• Less specialized in short-term rentals: Their primary focus appears to be traditional property management.
• Limited technological integration: Some reviews mention less advanced booking and management software compared to Airbnb specialists.
• Variable pricing structure: Their fees can vary significantly based on services selected, making cost comparisons difficult.

Who We Think Torres Turn Key is Best Suitable for:

Torres Turn Key is ideal for Rochester property owners who value flexibility and experience, particularly those who prefer à la carte services rather than comprehensive packages, and who prioritize reliable maintenance support with their 24-hour hotline.

PineappleROC

PineappleROC delivers the ultimate Airbnb experience in Rochester with their attention to detail and guest-focused approach. Their properties across Rochester's most desirable neighborhoods feature professional photography and interactive 3D tours, allowing potential guests to fully experience what makes each rental special before booking.

PineappleROC Features and Services

1. Multiple Location Management - PineappleROC manages properties across various desirable Rochester neighborhoods including Meigs Street, University Avenue, East Avenue, and Edgemere Drive. This geographic diversity gives them extensive knowledge of different Rochester submarkets.
2. Catering Services - They offer a unique catering option for their Airbnb properties, providing an additional amenity that can enhance guest experiences. This service helps differentiate their properties in the competitive short-term rental market.

Why We Like PineappleROC

PineappleROC distinguishes itself by offering catering services as part of their Airbnb management package. This unique offering provides hosts with a valuable upsell opportunity that can significantly enhance the guest experience, potentially leading to better reviews and higher booking rates in Rochester's competitive short-term rental market.

PineappleROC Pricing and Fees

PineappleROC manages Airbnb properties across Rochester's most desirable neighborhoods including Meigs Street, University Avenue, East Avenue, and Edgemere Drive. Their website doesn't display specific management fee percentages, but they do offer unique services like catering for guests. Based on their premium positioning and comprehensive services, Airbnb hosts can expect to pay between 15-25% of booking revenue. Their pricing likely varies based on property location, size, and selected services, with potential additional fees for their specialized catering option.

PineappleROC Pros and Cons

Pros:

1. Neighborhood expertise: Strong knowledge of Rochester's most desirable neighborhoods for short-term rentals.
2. Unique catering services: Their optional catering services provide a valuable upsell opportunity for guests.
3. Professional photography: High-quality listing photos help properties stand out in the competitive Rochester market.
4. Guest-focused approach: Their emphasis on guest experience helps drive positive reviews and repeat bookings.

Cons:

• Higher management fees: Their premium services come with fees in the 15-25% range, higher than some competitors.
• Less transparent pricing: Difficulty finding clear fee structures on their website makes comparison shopping challenging.
• Limited portfolio size: They manage fewer properties than some larger competitors in Rochester.

Who We Think PineappleROC is Best Suitable for:

PineappleROC is best suited for luxury Airbnb hosts in Rochester's upscale neighborhoods who want to offer premium guest experiences with unique amenities like catering services, and who are willing to pay higher management fees for these specialized services.

Yourway Properties

With over 25 years in the industry, Yourway Properties has established itself as one of Rochester's most successful property management companies. Their goal-oriented approach and expertise in short-term and mid-term rentals make them particularly valuable for Airbnb hosts navigating local municipality rules and regulations.

Yourway Properties Features and Services

1. Short-term and Mid-term Rental Expertise - Yourway Properties specializes in managing short-term and mid-term rentals with expert knowledge of local municipal rules and regulations. Their experience managing dozens of such properties makes them a valuable resource for Airbnb hosts.
2. Goal-Oriented Management - They position themselves as one of Rochester's most successful property management companies due to their focus on delivering profitable investments. Their approach aims to maximize returns for property owners.
3. Experienced Team - With over 25 years of experience in the industry, Yourway Properties has assembled professionals who help make property investments prosperous and profitable. Their longstanding reputation in Rochester demonstrates their expertise.
4. Comprehensive Management - Their services extend beyond basic property management to include budgeting, P/L statements, neighborhood meetings, and other aspects of successful community development. This holistic approach benefits property owners.

Why We Like Yourway Properties

Yourway Properties excels with their specialized expertise in short-term and mid-term rentals, including thorough knowledge of local municipal regulations. With over 25 years of experience managing dozens of such properties in Rochester, they bring invaluable insights that help Airbnb hosts navigate complex local rules while optimizing their properties for maximum profitability.

Yourway Properties Pricing and Fees

Yourway Properties is one of Rochester's most successful property management companies with a goal-oriented approach. While their website doesn't specify exact percentage rates for short-term rentals, they emphasize their impressive rent collection rates of up to 98.9%. Based on industry standards in Rochester and their premium positioning, Airbnb hosts can expect to pay between 12-18% of booking revenue for their comprehensive management services. Their focus on maximizing investment returns suggests competitive pricing for the value provided.

Yourway Properties Pros and Cons

Pros:

1. Impressive rent collection rate: Their 98.9% rent collection rate is among the highest in the industry.
2. Extensive experience: With 25+ years in Rochester property management, they bring valuable market knowledge.
3. Goal-oriented approach: Their focus on profitability aligns well with investment-minded Airbnb hosts.
4. Short-term rental expertise: Specific experience with short-term and mid-term rentals in Rochester.

Cons:

1. Less specialized in guest experience: Some reviews suggest their focus is more on financial performance than guest satisfaction.
2. Limited technological integration: Their booking and management systems may be less advanced than Airbnb specialists.
3. Less transparent pricing: Difficulty finding clear fee structures on their website makes comparison shopping challenging.

Who We Think Yourway Properties is Best Suitable for:

Yourway Properties is ideal for investment-focused Airbnb hosts who prioritize financial performance and reliable rent collection over guest experience enhancements, particularly those navigating Rochester's complex municipal regulations for short-term rentals.

Zona Properties

Zona Properties excels at finding the perfect match between properties and clients in Rochester. Their customizable approach to rental property management allows them to tailor their services to each owner's specific needs, making them an excellent long-term partner for Airbnb hosts seeking reliable property maintenance and management.

Zona Properties Features and Services

1. Full-Service Property Management - Zona Properties offers comprehensive management services for Airbnb and short-term rental properties throughout Rochester. Their customizable approach allows them to tailor their services to meet each property owner's specific needs.
2. Rent Collection - They handle all aspects of collecting rents and late fees from guests staying at your property. This service ensures consistent cash flow management without requiring owner involvement.
3. Tenant Communication - Zona Properties fields all guest calls and inquiries, providing responsive service to address concerns. This communication management helps maintain positive guest experiences while freeing up owners' time.
4. Maintenance Coordination - Zona Properties makes arrangements for all necessary property maintenance and repairs. Their established relationships with service providers ensure prompt attention to maintenance issues.

Why We Like Zona Properties

Zona Properties excels with their highly customizable approach to property management that adapts to each owner's specific needs. With over 25 years of experience managing properties across Western New York, they understand the importance of finding the perfect match between properties and clients, making them an excellent long-term partner for Airbnb hosts seeking reliable property maintenance and management in Rochester.

Zona Properties Pricing and Fees

Zona Properties has over 25 years of experience managing properties across Western New York. While their website doesn't list specific percentage rates for short-term rentals in Rochester, they offer full-service property management including tenant management, maintenance, and financial reporting. Based on industry standards and their extensive experience, Airbnb hosts can expect to pay between 10-15% of booking revenue. For custom pricing, they encourage potential clients to request quotes tailored to their specific needs and project requirements.

Zona Properties Pros and Cons

Pros:

1. Customizable management approach: Their tailored services can be adapted to each owner's specific needs.
2. Extensive local experience: With over 25 years in Western New York, they understand the Rochester market.
3. Full-service capabilities: They offer comprehensive management from tenant screening to maintenance.

Cons:

1. Poor customer service: Multiple reviews cite rude staff interactions and communication issues.
2. Maintenance concerns: Several reviews mention delayed or poor-quality maintenance work.
3. Tenant screening issues: Some owners report problems with the quality of guests placed in their properties.
4. Negative reputation: Overall poor reviews from both property owners and tenants raise significant concerns.

Who We Think Zona Properties is Best Suitable for:

Based on consistently negative reviews, Zona Properties appears unsuitable for most Airbnb hosts in Rochester. Their reported issues with customer service, maintenance, and tenant screening suggest hosts should consider other management options that have demonstrated more reliable service quality.

Wrapping Things Up

Selecting the right property management partner for your Rochester Airbnb is a crucial decision that impacts both your bottom line and peace of mind. Each company offers distinct advantages depending on your specific needs—whether that's maintenance expertise, guest experience enhancement, or revenue optimization. Consider your priorities, property type, and management style preferences when making your choice. The right partnership will not only save you time but potentially increase your rental income while preserving your property's long-term value.