Cleanster Review: From Our Team of Superhosts

If you’re looking for a platform where you can hire the top cleaners in your area, Cleanster has got you covered. It makes use of AI technology to help you book matching cleaners or help you work with an existing cleaning team.

Cleanster provides everything from the standard turnover cleaning for Airbnbs to more general deep cleaning procedures for your rental property maintenance. They are also available in numerous cities and states within the US and Canada, ensuring coverage for your cleaning needs, regardless of your rental location.

In our Cleanster review, we’ll be taking a look at the platform’s features, how useful it is for Airbnb hosts and property managers, the costs involved with the cleaning services, and the overall user experience. Let’s see just how good Cleanster is.

Best Cleanster Features and How Hosts Can Use Them for Their Airbnb

Cleanster Marketplace: This is a marketplace where you can connect with CleansterPros to find one that meets your criteria. These pros have gone through background checks and were vetted before they made the cut. They are verified to have cleaning experience and are highly reviewed within their respective areas. Find the right cleaner for your rental today.

App Support: The one thing we really like about Cleanster is that they are one of the few platforms with support for multiple apps. They have working apps for Android and iOS devices for mobile, along with Mac and Windows systems for PCs and laptops. This makes it easy to access the platform and manage your cleaning, regardless of the method you prefer.

Direct Integrations: Cleanster has direct integrations with popular property management software and booking channels, making it easy to manage your cleaners. This can also help with automation and instant scheduling during the check-in or check-out process. Hospitable, Hostaway, Hostfully, iGMS, OwnerRez, Guesty, HostHub, Lodgify, Booking.com. Airbnb, and VRBO, are some of the platforms that you can connect to Cleanster. Check out the rest from their website.

Team Management: Another feature we like about Cleanster is the ability to monitor and manage your cleaning team. This makes regular cleaning and maintenance easier to communicate among team members. You can also onboard, pay, and track your members from a nifty dashboard.

Real-Time Tracking: This includes useful features like instant notifications and cleaning checklists to ensure consistency and timeliness. Cleaners can also send before and after photos to maintain high standards even when you aren’t there to inspect the property yourself.

Automation Properties: The final feature that stood out to us was Cleanster’s automation process. From automatic scheduling to automated payments, Cleanster does it all. You can set it up to assign cleaning tasks to specific members of your team based on trigger events like check-in or check-out confirmations. Not to mention the ability to add your remote lock information, allowing your team to access the property when you are away. This makes it easy to manage your cleaning system even if you aren’t anywhere near your rentals.

Cleanster Pricing: How Much Does Cleanster Cost?

Individual cleaner fees can vary depending on your location and the availability of people within your area. But, Cleanster provides subscription plans in exchange for access to their features. Here are the different plans they offer and the features included within each of them.

• Basic: This plan is free for users who will only hire cleaners from the Cleanster marketplace. It includes unlimited booking, custom checklists, progress tracking, job rescheduling and modification, automation, and access to the mobile app with customer support.
• Pro: The Pro plan starts at $3.99 per property with extra access to integrations with property management software, the ability to add and pay your own personal cleaning team, and a weekly payment plan, in addition to the previously stated features.
• Team: $5.99 per property and includes all of the features in lower plans with added inventory management capabilities, a photos vault, maintenance reports, access to the Cleanster API, and unlimited additions of users and property listings.
• Enterprise: Finally, the Enterprise plan is reserved for hosts or property managers with very large portfolios. It comes with all of Cleanster’s available features including adding unlimited teams, service providers for your teams, access to third-party platforms, virtual assistant support, and access to Slack and Zapier.

Basic is a great choice if you’re planning to primarily use cleaners from Cleanster itself. However, we do highly recommend the Pro plan for most hosts and property managers. It checks all the boxes and includes all of the main things you’ll need in a cleaning management app. Cleanster offers free trials for all of their plans, so feel free to check them out to see which one fits your needs.

Cleanster User Experience

We had a nice experience with Cleanster. Their booking services were pretty easy and we were able to find a cleaner for our rental quickly. However, it’s worth saying that the rentals we tested it for were located in Miami and New York. These two cities are among the most popular within the US and have a wide range of cleaners to choose from. This means that your experience can vary, depending on the city you are in. Cleanster does support numerous cities within the US and Canada so you can still have a great booking experience.

Both their mobile app and website have an easy enough UI that shouldn’t cause any trouble for most people. You can see all of the information about your potential cleaners, scheduling information, and services all within the app. Once you have your rental address and needs setup, you’ll only need to press a couple of buttons to get a cleaner booked and ready to go.

Cleanster Reviews From Across the Web

There aren’t too many publicly available reviews about the Cleanster experience on popular review sites. However, they do boast about having over 15,000 satisfied clients on their website. Here are a few comments that were able to wrangle from TrustPilot.

• Chetan Shinde left this: “I found this app very easy to use, a few features are very useful like After and Before photos of cleaning. Real-time progress status (checklist real-time update). The cleaner reported a problem which I can mark as solved or not. You can chat with cleaner within the app”
• Anthony Lo said this: “I recently used Cleanster for my Airbnb rental, and I couldn't be more impressed with their service! From the moment I booked, the experience was seamless. The team arrived on time and was incredibly professional and friendly. They paid meticulous attention to every detail, ensuring the property was spotless and ready for my next guests.”

Cleanster scored a respectable 3.8 out of 5 over on TrustPilot. Most users praised the quick booking process, the easy-to-use app, and the great cleaning service in general. There were a couple of low-stared reviews mainly from cleaners themselves who had issues with payments or trouble communicating with clients. Other than that, most customers who used the Cleanster marketplace came out satisfied with a clean house.

Final Thoughts

Overall, Cleanster seems to be a great way to find a potential cleaning team through the marketplace. The automation features, easy scheduling, and relatively cheap (or even free) access make it a worthwhile tool.

However, we do think that your experience can vary a lot, depending on where you’re located. This is why we recommend using their free trials to do some quick scouting before committing.

If you’re considering starting out your own Airbnb rental or just looking for a new addition to your portfolio, we suggest checking out our BNBCalc property analysis tool to give you an insight into properties on your radar. It can help you make data-driven decisions, based on what active rentals are already earning, allowing you to get an idea of not only revenue but also expenses, and paint a fuller picture of your potential investment.